Quality Management Plan:
LEMM
Solutions agreed to complete an e-commerce site for Worldwide Sports with the
expectations of a high quality system. This system has to meet the needs and
requirements of both the sponsor and the customers accessing the site. In order
to meet these requirements, LEMM Solutions has kept a strict eye on making sure
the deliverables match up with the MOV. In order to reach maximum quality each
member of our project team will be equally responsible for the quality of work
completed throughout the project.
Quality Metrics:
Each of the below metrics for our project make sure that overall quality is high in all three aspects of the project.
Category
|
Metrics
|
Description
|
Product
|
1) # of problems found by the client
2) A customer satisfaction rating
|
1) This is the number of problems with the site found by users. This can
be during testing/training as well as after project completion.
2) On a scale from 1(poor) to 10(excellent) customers will be able to
rate the site which gives good feedback to Worldwide Sports.
|
Process
|
1) # of bugs in the code
2) # of GUI changes
|
1) The faster we can find our own bugs in the code of the system, the
less expensive and closer to schedule the project will stay.
2) If we can keep close to an original plan, the less time we take
changing the looks of the system.
|
Project
|
1) ROI, payback period, and budget
2) Deliverable schedule
|
1) During the financial reports, we were able to assess the
costs/benefits of the project to ensure it was worthwhile before WSOS was
even started.
2) When the deliverables can be presented on time to the sponsor with
quick sign-off time, more time can be spent on project completion rather than
approval.
|
Verification Activities (Process related activities (Reviews)):
The
following are activities that will be in place in order for our project team to
maintain required quality:
1) Throughout
the project, once each milestone/deliverable is completed, it will be compared
to the original MOV and list of requirements by Worldwide Sports and our
project team to make sure each deliverable is done correctly. This will ensure
both internal and external approval of each deliverable prior to further
project completion.
Validation Activities (Product oriented activities
(Testing)):
Below
are several activities that will be done to ensure our product and deliverables
are in acceptable quality for our client (Worldwide Sports):
1) The
most important part of validation will be the sponsor sign off of each
completed deliverable. When/if they are approved by Worldwide Sports they will
be doing their part to make sure each required function is properly included. This
will boost overall quality.
2) We
have a testing phase where the system will be trained/tested on the new system.
They will be trained how to operate the system from a customer stand point as
well as how to implement any required maintenance the system might require
after the covered maintenance period by LEMM Solutions.
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